Same brand. Same menu. Different results in every store.
Most operators don't have an effort problem. Your people are working hard. The trouble is that the good stores run on a few strong managers, and when one of them leaves or gets stretched thin, that store slides.
That's not a people problem. It's a setup problem. Nobody built a way for every store to run the same way on a normal Tuesday.
That's the work we do. We start with what your stores actually need, not what everyone else does. Then we fix things in the right order, so you aren't trying to solve hiring, labor, service, and sales all in the same week.
Signs this is you
- You keep solving the same problems over and over.
- Two stores with the same menu and the same equipment get very different results.
- Your best managers are carrying the business, and you're worried about what happens if they leave.
- Managers spend their shift working a position instead of running the store.
- Every new store you open makes the whole group feel a little shakier.
- You've rolled out programs that started strong and faded in a month.
How we work
- 1
Step 1. Get a quick read.
Take the free BOB Snapshot. It's 12 multiple-choice questions and takes under 5 minutes.
Take the Snapshot - 2
Step 2. See the full picture.
The full Better Organization Benchmark (BOB) report shows where your group is strong and where there's opportunity, so you know what to fix first.
- 3
Step 3. Train the people who fix it.
Bench turns your weekly reports into one clear action per store each week and ranks your Assistant Managers on one scorecard, so you know who is ready to run a store and who isn't yet.
See the Bench demo - 4
Step 4. On-site, if you need it.
After the full BOB, some operators want eyes in the stores. We walk your stores, talk with your managers, and give you a short, ordered list of what to fix first.
Book 15 minutes to talk it through
Who this is for
- Multi-unit restaurant operators with 3 or more stores
- Franchise organizations growing across new markets
- Owners getting ready to open or buy more stores
- Groups where a few top managers are holding everything together
- Ownership and private equity groups that want every store to run the same way
What changes
- You stop putting out the same fires every week.
- Your stores run more alike, no matter who's on shift.
- Managers run the store instead of working a position all day.
- You know which Assistant Managers are ready before a GM seat opens.
- Opening or buying a store feels less risky because the basics hold.
- When a number moves, you know why.
About Drew
years in multi-unit operations and training
years as a GM and multi-unit manager
locations, VP of Operations
units, Chief Restaurant Officer
Drew Helmholtz has spent 25+ years in multi-unit restaurant operations and training. He spent 10+ years as a General Manager and multi-unit manager, then held corporate operations and training leadership roles at Domino's, including Director of Corporate Operations Training.
Through Better Than Yesterday engagements, he has served as VP of Operations for a franchise group that grew from 23 to 49 locations (about $35M in sales) and as Chief Restaurant Officer for a 430+ unit franchise brand (about $400M in sales).
He holds the CPTD, Master Performance Consultant, and Master Trainer credentials from the Association for Talent Development.